After 4 years of registering for Virgin Media 'Cable My Street' programme (early 2018 when I knew about the programme), I have not had an update if it is either being discussed about nor it is being installed. 0 once you have your Quickstart box. I can't get any further. Accessibility is appalling. • Watch a large range of On Demand TV, at home or on the go. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. I am using Thunderbird as my mail app. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Registration is fast, simple and absolutely free so please join our community today. Briefly: Hours spent with "Customer Service" 150 since end of July 2022. Virgin Orbit filed for bankruptcy in April 2023. Virgin Media Inc. State in the complaint that if VM will not agree to this you require a "deadlock. I am facing the same issue the last 2 months. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. . Cisco’s monitoring of Border Gateway Protocol (BGP) events, which is a protocol that helps to link the internet together by exchanging routing information with Autonomous Systems (such as those run by your ISP),. If you do not register that you are affected by an outage, you will not receive a bill credit. This was to no avail and any attempts to change the password and/or log-in are proving futile. Enter the code we just sent to your mobile (keep in mind, the code’s case sensitive) Step 4. Good morning. VM have recently updated My Virgin Media and you should be able to update it by logging in there. Customers across the country were reporting a complete failure of their broadband service for. In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/ If rebooting your equipment didn't correct the 503 DNS Failure error, there might be temporary issues with the DNS servers themselves. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. still getting the same issue. name@googlemail. Unable to complete registration or sign into my account. Virgin Media’s “Automatic Compensation Scheme” means the Industryvoluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. Kind Regards,Hi, I'm seeing SYNC Timing Synchronization failures and RCS Partial Service errors in network log and wondered if anyone could assist please. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. net password. We would like to show you a description here but the site won’t allow us. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. com, @virgin. If you go to Settings > System > Standby Power, you can adjust the time that the box goes into standby mode from the current 4 hours to either 5, 6 or 24 hours. 2-600 et seq. Virgin Media has gone down for hundreds of customers Credit: PA Around 85% of those were from customers struggling to access emails, while the remaining amount had no broadband or any services at all. 2. Register . Virgin Media said all users can now send and receive emails again but some still cannot access messages from before the disruption. More. After several attempt, I had to give up the registeration. I have rang and no local issues, spoke to customer services and no issues with connection apparently. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Mark as New; Bookmark this message;Now Virgin insists we pay an “early exit fee” of £240, but it is still taking payments for a service it can’t provide until we can find the fee, yet has removed our online account so we can. on 06-03-2023 14:54. Hi rcvm . Vonage 2nd line. co. Payment is for a total loss of service for either/or broadband or phone. Every weekend my on demand services do not work, it goes through the adverts and then freezes. on 18-02-2023 10:54. We’ll keep your complaint open for 28 days from now just in case you still want to talk through your options. I'd already looked at that link but, like the original owner of the thread, I would prefer to send an LPA code rather than the original document. Virgin Media Help - Get help, tips and advice to m. Entertain me; Broadband Deals. I cannot speak to Virgin anymore its so depressing and stressful. 40 to cover the first few days (payment trigger time). Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. richard. Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. Thanks. See your balance and make quick payments. I go to the virgin media site and my email address is still ok and can see my emails, delete and read them. NL, who has been. Email accounts locked, mailbox unable, unable to access email account, malware letter. _____ After a MacOS/iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7. The problems, which lasted from Monday lunchtime to the. The failure of the complaints updates page is a long standing and well known fault, running for well over a year now. We would like to show you a description here but the site won’t allow us. . I. You can register up to 5 Devices (or to include up to 2 Boxes) on your Virgin Media Store Account at any one time. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. Checked area service, cables, even a factory reset… just a real slow login page to connect to the router - sometimes the login page even comes up in the same format with the Virgin livery replaced?? What. We would like to show you a description here but the site won’t allow us. Tudor. As a brand new customer it - 5434680. Keep being told my email address is already linked to an account (I also tried two different email addresses and got the same message), and then when I try to reset my password and enter my DOB/account number etc, I get a message saying my details. Good morning. We’ve been recognised year after year for providing the fastest widely. Have been having a lot of issues with registering my - 5044561Since then, Virgin Media claims it is unable to complete my installation or deal with problems with the service. One subscription per Virgin Media. Having just lost internet service, at 19:08 this evening, I immediately looked at the Network Log - when the HUB 3 finally decided to talk to me - and found 20 entries, almost all "Critical" (SYNC Timing Synchronization failure) or "Warning" (RCS Partial Service;CM-MAC), all today from 12:48 until the last at 19:08. Can anyone from the VM team help me to get tha. co. Can somebody please help. I cannot register by email. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. 4 day wait for a technician to come - 5248389 Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media. Service status. If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. this issues started a few days ago , the internet was cutting out and then coming back. I cannot speak to Virgin anymore its so depressing and stressful. I am stuck in an endless registration loop, trying to register a new Virgin Media account. We would like to show you a description here but the site won’t allow us. com address and also to the same address using the suffix. Usually for around 3 minutes a few times a day. - VM Contract Info sheet. A. Customers across the country were reporting a complete failure of their broadband service for. It means the outages occurred over a roughly eight-hour period this morning. 5Gbits/sec Ethernet port for even faster wired connections. Is there anything else t. QuickStart, set up and connections. You either need to wait 8 weeks for VM to resolve or. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. Disinterested, unwilling to help and 'I could not care less' company culture. The issue started at about 10:30am and is currently ongoing. Hi, I've had virgin media since November 2022 and I've not been able to setup an online account. I recently bought Virgin Media 200 Mbps and have the same issue. More help. If an entire site is down with a 400 Bad Request error, searching social media for #websitedown is often helpful, like #facebookdown or #gmaildown. We would like to show you a description here but the site won’t allow us. This is extremely aggravating especially when doing things that require constant use of decent. Access your bills, diagnose faults and manage your package. 2. We would like to show you a description here but the site won’t allow us. Change your browser. on 18-03-2022 15:09. Virgin Media is signed up to the Ofcom automatic compensation scheme in which households are entitled to £9. He was. (Keep hold of the power button while doing this) Keep holding the power button in when the Welcome screen appears for 5 seconds and then let go. any access to or use of Virgin Media Store not authorised by us;Mon Oct 10 2022 - 18:44. I've tried doing a power cycle, and a hard rese. I have never had a ‘virgin media’ account as such being a (paying) legacy e-mail only customer for many years. select Password, enter new password and select Done. Good luck! Sorry to hear your installation was delayed, so I can take a closer look at your complaint I've popped you over a private message. I have tried all I know. Sign at . Our Hub 3's network diagnostic test fails to complete every time in Firefox, but works perfectly in Edge. Sign in . Successful output look similar to the following towards its ending:Running the diagnostic on the Hub 4 itself just shows the following (though has shown "Your broadband connection is not working" a few hours ago) The status page shows the following; Downstream. I asked the person on the phone multiple times if she was sure, and she was adamant that an. Virgin Media denied that was the cause or that they'd had any issue updating Microsoft's groupware. com point to the same mailbox. It means the outages occurred over a roughly eight-hour period this morning. Many apologies for the service issues faced, from checking the readings it appears there is a. I do apologise that you've been having some issues with your online account. Check your internet connection: Another aspect that might be causing issues with the recording feature is a weak or slow internet connection. SYNC Timing Synchronization failure. Options. 2 January 2012 at 1:30PM. Virgin Media email users suffer lengthy failure. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. Got all my info but can't set up my Virgin Media Account as it tells me I can't use the password. Some Virgin Media email users have been unable to access their inboxes for over two weeks, with no date for when the issue will be fixed. ModTeam. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the company, told that. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. We would like to show you a description here but the site won’t allow us. Welcome to the Community and thank you for posting. We would be happy to attempt to transfer the details over to your new account but we would just need to confirm a few details via private message. I've done this and still. The piecemeal sale indicates no adequate bids emerged for the whole of Virgin Orbit during an auction. V6 tv box - Green Screen - Hard drive failure in Virgin TV V6 3 weeks ago; New tv360 install. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed;Virgin email users have found their messages disappearing in a major outage. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Go to solution. I am sorry to hear you have been unable to register for an online account. " There is then no option to continue the registration. To recover your username, please enter the account details requested below. still getting the same issue. Hi rcvm . Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. You get an initial payment of £8. 1. I know this because I saw this a year ago when I raised a complaint, and there's been many other reports in this forum. I lose - 490270604-06-2021 12:33 - edited 04-06-2021 12:47. VM network has two flavours of FTTP. Cancelling service failure on 21-02-2022 10:30. Hello EdLeigh92. J. - VM Contract Summary sheet. on 02-04-2021 13:06. Hello EdLeigh92. We would like to show you a description here but the site won’t allow us. In the last couple of weeks I've not been able to get messages to only 1 of my contacts who doesn't have a smartphone. 2) Yes, I know my account number and the Area Code. " There is then no option to continue the registration. 01 EDT. Virgin Media Television's claim over eir's alleged failure to pay a €2. VM do not use OpenReach fibre, but in some new installations do use their ducts and poles. 2) Yes, I know my account number and the Area Code. Has anyone ever been refused a new customer deal because they cancelled in the recent past? I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?Virgin MobileWatch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. So frustrating. I. When phoning choose the option to report a fault, then ignore all the options offered and you should. com -u username:password. This happened two days ago but fixed itself and when the engineer came round he confirmed that my hub is connected and working correctly, but it’s not getting a strong enough signal fro. Mobile Your Account. I have had a new hub put in, new cables, hits to my hub, turn off and on, reset etc 100's of times and deleted the wifi then added again with password. Tue 4 Apr 2023 // 09:20 UTC. Whenever I enter my details and select continue it simply returns back to the same screen and asks for the details again. co. If you have to pay an early exit fee, you should initially complain to Virgin Media, ask to be released from contract without penalty and with compensation paid for the persistent problems and poor service. on 18-02-2023 10:54. The UK’s space sector has shown a remarkable dynamism in the past few years. Next, tap Check. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where:Virgin Media’s “Automatic Compensation Scheme” means the Industry voluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. Access your bills, diagnose faults and manage your package. . You get an initial payment of £8. It means I can use data it won’t charge me unti. I have run a diagnostics on my router from my home PC and have WiFi 2. Options. If you find yourself unable to log into your email account, please perform a full virus scan on all devices where you have used your email address to. We would like to show you a description here but the site won’t allow us. Customers first started reporting problems on Monday, 19 June. We would like to show you a description here but the site won’t allow us. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. We would like to show you a description here but the site won’t allow us. It is enabled on my phone by doesn't appear to take over when at home on my gigabyte Internet wifi. If there are no registration marks on your material, you will encounter errors and can simply turn this setting off. If you are still having issues, please make your own. com and googlemail. Had a text today about maintenance scheduled in the area for Friday. Registration required. I will send you a PM to offer some help with this - you can find the PM in your Inbox in the top right corner of the page. Clear browser cache and cookies. 50 for services 12/01/2022 - 11/02/2022 - this was paid by direct debit in January 2022. Subscribers to the firm's cheapest "M" broadband package are told in publicity material they are able to upload data at 256Kbit/s, but a modem config file posted at. Although I've received the pre-contract documents several weeks ago, I have not - 5203119Sorry to hear there was an issue with the email address used to register! We can get this updated for you, we just need to confirm a few account details first. Hi rcvm . Virgin Media employs around 12,000 people directly in the UK and is part of. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special [email protected] 23 May 2023 22. Looking at the network log, it repeatedly shows 'SYNC Timing Synchronization failure'. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. Right, I came here with the same problem, and was about to give up and post for help, but then I noticed something, I use a password manager because it's safer and easier given I use 31 characters with every allowable option as standard, and I noticed the sign in box was asking for an email address, but my password manager was inputting my. Options. Main menu; Package. . Virgin Orbit’s modified Boeing 747 jet, dubbed “Cosmic Girl,” took off Monday from Newquay in England’s Cornwall county in a first launch attempt for the country from UK soil. Step by step guide to installing your Virgin Media broadband and Hub 3. Possible solution to help with the above is WiFi calling. If you find yourself unable to log into your email account, please perform a full virus scan on all. on 06-10-2023 22:13. 1. A tech failure initially left some people unable to send or receive messages for several days, and then meant some had three to four weeks without access to historic emails. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. Virgin Media had informed. Register or Login. com and name@gmail. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. Re: Intermittent "Timing Synchronization failure - Loss of Sync". Our VAT number is 591819014. Account - Cable. According to the latest official figures. Thanks for your reply @welham99, I would check the settings on the Norton security to see if this is clearing the cookies and cache. Virgin also said the 30-day notice period for cancellation was standard practice and was recognised as legitimate. I'm using the Hub 3 a. Here's what you need to know if affected. Please enter your email. Why could thi. net email account he owns – adding. The thread demonstrated that Power of Attorney can be set up very quickly and easily through Private Messaging. You do, however, have to be over 18 to register and accept our terms and conditions. . I asked the person on the phone multiple times if she was sure, and she. Should have been as simple as disconnect service. A number of queries can be addressed by the automated assistant, which will point you. 983261. com or icloud. If indeed Virgin has decided to close my account, I would request (a) formal confirmation of the decision, and (b) a period of grace, or notice, to organise. Hi! I am new to Virgin Media and have the installation last month. @GeneTunney wrote:. Hi all, Over the past few months, my internet has become increasingly unreliable. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Customers first started reporting problems on Monday, 19 June. 1. Register . No, not Jeff Bezos, though he did that too, apparently. It impacts both wired and non-wired connections, so not WiFi related. for the second time in a day. Click on the link in the email to complete your registration. . We would like to show you a description here but the site won’t allow us. Hi - my VM equipment is being installed this Thursday. 2 Kudos Reply. Register . I've reviewed all suggestions and tried without success all listed. Tue 4 Apr 2023 // 09:20 UTC. When you clear this it will then make TV GO think that you are continually setting up a new device. Thanks again - I followed the advice and found that, yes, Spamhaus had the IP address on a list. Policy Overview. Hi I wonder if people could offer any advice re a complaint I have with virgin media which seems to be stuck. In answer to your questions: 1) When I click on 'View your bill' I get the 'Sign in to Virgin Media' page. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Options. Here's my network log. We would like to show you a description here but the site won’t allow us. When I want to log in, it asks me to set a - 5159997 Tue 4 Apr 2023 14. As I wanted the mobile only for emergencies really I've. Virgin Media customers were hit by email problems between Monday and Wednesday, due to a 'cluster failure' on the ISP's Blueyonder platform. e. Help and support. Superior Court. Ive managed to get everything connected and working, apart from the dongle on my Luxpower inverter, which I use to monitor my solar panel and battery setup. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. My network drops out completely at least once a day and I get a message saying sim card refreshing. Mobile internet isn't affected at all just the ability to send and receive texts. Here we take a look back at Virgin’s. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where: Virgin Media’s “Automatic Compensation Scheme” means the Industry voluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. In this. Earlier today, even its status page was unavailable, although prior to this readers. 1. We would like to show you a description here but the site won’t allow us. Schneider/Shutterstock. . . If you do not register that you are affected by an outage, you will not receive a bill credit. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. VM then gets two clear working days to fix the fault before any compensation is applied. Back to For the home. Hi All, I have been experiencing temporary issues with internet over the past 24 hours. on 03-02-2023 17:21. It has happened on average once a day for quite a while but it is recently getting much more frequent, seemingly mor. A Reg reader claimed: "They also turned off their service status checker for everyone on. I spoke to VM and they booked me an engineer (1 week after my call). . If the Base (Power) light is red, the hub may be overheating; if you notice the. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Hi. The US-based launch company did not provide any. Copy the text in the Direct Link box, beware, there may be more text than you can see. Cannot get through the phone. Our teams are working flat out to fully restore all emails as soon as possible. Getting disconnects every few hours, that last about 5-10 minutes. Virgin Media Inc. Here you’ll find all the help you need for Virgin Media related problems and issues. Steven_L. Extra problem is I am deaf so can't talk to call centre. Gamegal Posts: 102 Forumite. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. Rodriguez was arrested for failure to comply with registration requirements for sex offenders in the Virgin Islands. . Your account number and area. You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. on 19-06-2023 15:51. Last modified on Tue 30 May 2023 09. Mobile Your Account. Hi, Spent the best part of 5 hours yesterday trying to sort out my TV box. Hi all, I have a tech visit booked for Tuesday so I’m only asking out if interest to see if anyone else has experienced similar. Reece_MH. Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored. We would like to show you a description here but the site won’t allow us. Recover my username. We have Virgin Media all around town and our street, to my. select the email account for which the password is to be updated. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. Today my texts are not getting sent I have tried several times while I have only used 96 texts up till now out of unlimited. Also have - 4959490Hi All, first post here, and its for syc timing errors. Launcher is set to buy a test facility for $2. Can we ask if you have rebooted your hub at all, or left this off for a period of time (preferably overnight) to see if the red light disappears at. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box.